1 Refund Policy
Returning Items Purchased Online
You can return items that you have bought through our website within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Returns can be done via mail or at our physical store.
To do a return by mail, please include the item/s to be returned, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit.
TEM RETAIL CO.,Ltd.
11/124 Nirvana Sathon, Kallapraphruek Rd.
Bangkhuntien Chom Thong,
To return an item at our physical store, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.
Upon our receipt of the item, and provided all the conditions for a return are met, you will receive store credit in your membership account within 5 business days. The store credit is valid for any purchase on our website or in our physical stores. Store credit is valid for 1 year from the date of issue.
Returning Items Purchased In-Store
We do not accept returns for items purchased in our physical stores. However, exchanges can be made according to our Exchange Policy.
2 Exchange Policy
Exchanging Items Purchased Online
You can exchange items that you have bought through our website within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference. Exchanges can be done via mail or at our physical stores.
To do an exchange by mail, please include the item/s to be exchanged, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit. Please note that the cost of mailing the replacement item out to you must be borne by yourself.
TEM RETAIL CO.,Ltd.
11/124 Nirvana Sathon, Kallapraphruek Rd.
Bangkhuntien Chom Thong,
To exchange an item at our physical store, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.
Exchanging Items Purchased In-Store
You can exchange items that you have bought in our stores within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Items purchased in-store can only be exchanged in person at our physical store.
There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference.
3 In General
Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or this entire Website.
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence. TEM RETAIL CO.,Ltd. will report any such breach to the relevant law enforcement authorities and disclose your identity to them. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it. The use of automated systems or software to extract data from this Website for commercial purposes, ('screen scraping') is prohibited without license.
5 Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of TEM RETAIL CO.,Ltd. and are protected by copyright laws and treaties around the world. All such rights are reserved by TEM RETAIL CO.,Ltd.. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by TEM RETAIL CO.,Ltd.. No license or consent is granted to you to use this trademark in any way, and you agree not to use this without the written permission of TEM RETAIL CO.,Ltd..
6 Terms of Sale
By placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved by us and we have debited your credit or debit card.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices that appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods that you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.
Upon receiving your order we carry out a standard pre-authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once the order has been accepted.
Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.
7 Linking to this Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
You agree to indemnify, defend and hold harmless TEM RETAIL CO.,Ltd., its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of the Terms of Service.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected, all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
10 Privacy And Data Protection Policy
TEM RETAIL CO.,Ltd. is committed to protecting the privacy of visitors to this Site. We collect personal information in order to give you a more enjoyable, personal and convenient shopping experience.
When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to TEM RETAIL CO.,Ltd., including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
TEM RETAIL CO.,Ltd.‘s collection of customers’ information is crucial to the operational viability of our business. We will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfill.
We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.
In the event of a merger or acquisition or sale involving all or part of our business or as part of a corporate reorganization, stock sale, we may transfer your personal information as an asset to the acquirer or partner.
(1) Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag”.
(2) Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
(3) Customer preference cookies – when you are browsing or shopping on the site, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you.
(4) Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.
By using our site, you agree to us placing these sorts of cookies on your device and accessing them when you visit the site in the future.
Please note that by deleting or disabling future cookies, your user experience may be affected and you might not be able to take advantage of certain functions of our site.
We take reasonable precautions to protect your information and process it securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. However, no method of transmission over the internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to our website. Nevertheless, we strive to protect the security of your information, and are constantly reviewing and enhancing our information security measures.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and TEM RETAIL CO.,Ltd.. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of TEM RETAIL CO.,Ltd..