1 Refund Policy
Returning Items Purchased Online
You can return items that you have bought through our website within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Returns can be done via mail or at our physical store.
To do a return by mail, please include the item/s to be returned, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit.
TEM RETAIL CO.,Ltd.
11/124 Nirvana Sathon, Kallapraphruek Rd.
Bangkhuntien Chom Thong,
Bangkok 10150
To return an item at our physical store, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.
Upon our receipt of the item, and provided all the conditions for a return are met, you will receive store credit in your membership account within 5 business days. The store credit is valid for any purchase on our website or in our physical stores. Store credit is valid for 1 year from the date of issue.
Returning Items Purchased In-Store
We do not accept returns for items purchased in our physical stores. However, exchanges can be made according to our Exchange Policy.
2 Exchange Policy
Exchanging Items Purchased Online
You can exchange items that you have bought through our website within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference. Exchanges can be done via mail or at our physical stores.
To do an exchange by mail, please include the item/s to be exchanged, as well as your order receipt, in the parcel and mail it to the following address. Please use a trackable postage service as we are not accountable for any lost parcels in transit. Please note that the cost of mailing the replacement item out to you must be borne by yourself.
TEM RETAIL CO.,Ltd.
11/124 Nirvana Sathon, Kallapraphruek Rd.
Bangkhuntien Chom Thong,
Bangkok 10150
To exchange an item at our physical store, kindly bring along your order receipt. If you are a member, you may also present the digital receipt from your account page on our website.
Exchanging Items Purchased In-Store
You can exchange items that you have bought in our stores within 14 days from the date of purchase, provided the items are unworn, unwashed and in their original packaging. Items purchased in-store can only be exchanged in person at our physical store.
There is a one-time exchange for each item and the exchange is final. If the replacement item is of a lower value, you may use the remaining value on another item. Please note that any remaining value cannot be refunded. If the replacement item is of a higher value, you will have to pay the difference.
